Whether you are looking to start a SNOW project, need headcount to augment your staff, would like a dedicated team, break-fix or ongoing support services

OA offers the options that work for you

SnowCare™

With SnowCare™, you can create the perfect team, pod, support service 

or both for your specific needs

As a baseline, we offer: 

SNOWMonitor™

Application monitoring for uptime on critical must run service

Choose 9x5 or 24x7 in your time zone

Uptime SLA of 95-99.9%

Alerts to TXT, email or ITSM portal

Priority-level based incident escalation

Issue resolution and business hour SLAs

160 hours/month of development included

SNOWPrevent™

Continuous weekly performance assessment

Modification recommendations

Tuning and adjustments made

Update, version and patch pre-application impact analysis

Post upgrade assessment and POA for changed environment

* Add 160 hours/month of offshore development

SNOWResolute™

Per occurrence issue resolution as needed without uptime

Issue resolution service

As occurs

Resolution time options

Ad Hoc and daily/hourly progress reporting

Retrospective for future prevention

* Add 160 hours/month of offshore development

SNOWMan™

Staffed ServiceNow talent onsite, remote, offshore, nearshore

SNOWPod™

ServiceNow implementation, integration, upgrades executed by Open Ascension in conjunction with your leads

Onsite, remote, offshore, nearshore options

Project-based services in T&M or fixed fee

**Services can be combined or augmented in order 

to ensure the right support for your configuration and needs.